Unisys Expands Collaboration with Salesforce to Deliver Ai-Driven Field Services

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Unisys has expanded its collaboration with Salesforce to enhance its AI-driven field services, integrating Agentforce 360 into its Digital Workplace Solutions Field Services. This partnership leverages Salesforce’s platform to optimize intelligent scheduling, automate appointments, and provide technicians with instant access to crucial information, leading to a 95% first-visit fix rate. The initiative aims to deliver speed, precision, and reliability in on-site technology support across over 120 countries, managing 7.4 million devices.

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